FREJA Finland has the highest customer satisfaction in the industry in Finland
FREJA Finland is taking part in Transport Logistics together with Port of Turku at B3 stand 321/422. FREJA Transport & Logistics Oy, Finland, offers road freight, sea freight & air freight and project freight. FREJA has offices in Turku (headquarters), Vantaa and Vaasa.
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Matti Urmas, FREJA Finland’s Managing Director[/caption]
Biogas has been used to fuel FREJA’s transport in Finland since the beginning of December 2018.
FREJA started semi-trailer transport in collaboration with Gasum with the Iveco Stralis NP tractor unit. The collaboration is related to a study carried out under the CIVITAS ECCENTRIC project co-funded by the EU. Energy company Gasum is the leading supplier of biogas in the Nordic countries.
– We want to develop efficient transport solutions where the environmental burden is minimized. Quality and responsibility are our core values, says Traffic Director Sampo Koulu from FREJA Finland.
This study produces research data on the use of gas in heavy-duty transport. The CIVITAS ECCENTRIC project is developing a sustainable mobility system by testing biogas vehicles and the increased use of biogas in logistics.
The transport use of biogas can reduce greenhouse gas emissions over the life cycle of the fuel by up to 85% when compared to traditional fuels.
Renewable biogas is produced from feedstocks.
FREJA Finland has the highest customer satisfaction in the industry in Finland
An independent market research company, Taloustutkimus, conducted a customer satisfaction survey from November 2018 to January 2019 in Finland*. The results showed, that FREJA Finland has the most satisfied customers in the forwarding and international transport industry.
FREJA Finland’s overall customer satisfaction score was 8,68 on a scale from 4-10, whereas the industry average was 7,88.
“These results support the message we got last year when we did a customer survey. I am proud of our team in Finland. They have done an excellent job with our customers”, FREJA Finland’s Managing Director Matti Urmas says.
Over half of FREJA Finland’s customers would promote FREJA
FREJA Finland’s NPS (Net Promoter Score) is +52. This score is the highest in the forwarding and international transport industry in Finland.
According to Taloustutkimus’ NPS database, a score over 40 is excellent in Finland*.
FREJA Finland keeps its promises
In the forwarding and international transport industry, FREJA Finland is the best at keeping promises and taking our customer’s needs into account.
FREJA Finland is also at the forefront when it comes to
- Offering competitive prices
- Solving problems
- Expertise
- Accessibility
- Communicating with customers
FREJA Finland got the best ratings when it came to expertise and the ability to solve problems. Based on these factors, FREJA Finland is the best in our industry in Finland.
FREJA Finland is in the top tier of its industry
FREJA Finland has earned the Achiever certificate since 2012. The Achiever certificate is proof of a company being on a solid financial foundation.
The certificate is based on Kauppalehti's annual Achievers (Menestyjä) series comparing the financial success of Finnish companies. Obtaining the Achiever certificate requires that the company's financial performance is among the best in its industry and in Finland. According to Kauppalehti some 1.9 per cent of Finnish companies are eligible for the Achiever certification.
A company is classified as an achiever if the comparison of key indicators puts it in the top tier of both its own industry and the entire country.
You are welcome to visit FREJA Finland at B3 stand 321/422!
For further information about FREJA Finland please contact:
FREJA Transport & Logistics Oy, MATTI URMAS, Managing Director
E-mail: matti.urmas@freja.com
Mobile +358 40 024 4044
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* The survey conducted by Taloustutkimus covered seven industries. The survey had a total of 2.111 respondents, of which 403 were decision-makers estimating the forwarding and international transport industry. There were altogether 21 companies included in the survey. The data collection methods consisted of telephone interviews, internet survey (CAWI), and an internet panel of Taloustutkimus.
*NPS Result (based on Taloustutkimus’ NPS database in Finland)
- 40+ – Excellent
- 20–39 – Good
- 0–19 – Satisfactory
- Below 0 – weak result