An independent market research company, Taloustutkimus, conducted a customer satisfaction survey from November 2018 to January 2019 in Finland. The results showed, that FREJA Finland has the most satisfied customers in the forwarding and international transport industry.
FREJA Finland’s overall customer satisfaction score was 8,68 on a scale from 4-10, whereas the industry average was 7,88. Last year, FREJA Finland’s overall customer satisfaction score was 8,13.
“These results support the message we got last year when we did a customer survey. I am proud of our team in Finland. They have done an excellent job with our customers”, FREJA Finland’s Managing Director, Matti Urmas, says.
Over half of FREJA Finland’s customers would promote FREJA
FREJA Finland’s NPS (Net Promoter Score) is +52. This score is the highest in the forwarding and international transport industry in Finland.
According to Taloustutkimus’ NPS database, a score over 40 is excellent in Finland*.
FREJA Finland keeps promises
In the forwarding and international transport industry, FREJA Finland is the best at keeping promises and taking our customer’s needs into account.
FREJA Finland is also at the forefront when it comes to
- Offering competitive prices
- Solving problems
- Expertise
- Accessibility
- Communicating with customers
FREJA Finland got the best ratings when it came to expertise and the ability to solve problems. Based on these factors, FREJA Finland is the best in our industry in Finland.
The survey conducted by Taloustutkimus covered seven industries. The survey had a total of 2.111 respondents, of which 403 were decision-makers estimating the forwarding and international transport industry. There were altogether 21 companies included in the survey. The data collection methods consisted of telephone interviews, internet survey (CAWI), and an internet panel of Taloustutkimus.
*NPS Result (based on Taloustutkimus’ NPS database in Finland)
- 40+ - Excellent
- 20–39 - Good
- 0–19 - Satisfactory
- Below 0 - weak result