Good quality starts with a dedicated staff
At FREJA we believe that good quality starts with a staff dedicated to providing first-class service.
Targeted recruiting and on-going training ensure that the employees at FREJA are both willing and able to maintain high standards of quality in their work.
Potential quality shortcomings will be anticipated and repetitions avoided by detailed planning of new projects and on-going monitoring and analysing of data. We will proactively and systematically work with collection of feedback, and utilize and learn from experiences gained.
FREJA’s Quality Management System will be continuously improved to ensure on-going customer satisfaction and value creation. We will establish and pursue concrete and challenging improvement targets in all functions and at all organisational levels.
FREJA’s Quality Management System will incorporate sound business principles and be continuously streamlined and simplified both technically and administratively.
FREJA is certified according to AEO, Authorized Economical Operator. AEO offers simplifications in customs handling, security and protection. Certification means FREJA has requirements for its hauliers and customers, regarding loading, unloading, storage and handling. Some of the requirements are described below:
Loading or unloading of FREJAs vehicles must only take place under secured conditions. This means behind a fence with no access for unauthorized persons, on closed terminals with no access for unauthorized persons, or under surveillance, which secures that no unauthorized persons have access to the vehicle or the goods.
Only cargo with a documented origin and stored in a secured environment until loading can be loaded on a FREJA truck.
All unintended incidents (extra or unknown cargo) or other security related matters regarding the transport and security, must be reported to FREJA immediately.