FREJA Finland has the highest customer satisfaction in their industry

Posted on 12.04.2019

An independent market research company Taloustutkimus conducted a customer satisfaction survey from November 2018 to January 2019. In Finland in the field of forwarding and international transport, FREJA Finland has the best customer satisfaction.

FREJA Finland’s overall customer satisfaction grade is 8,68 in the scale of 4–10. Average of the branch is 7,88. Last year FREJA Finland’s overall customer satisfaction grade was 8,13.

– These results strengthen the message we got last year when we did a customer survey. I’m proud of our team in Finland. They have done excellent job with our customers, FREJA Finland’s Managing Director Matti Urmas says.

Over half of FREJA Finland’s customers would promote FREJA

FREJA Finland’s NPS (Net Promoter Score) is +52. The score is highest in the branch of forwarding and international transport industry in Finland.

Based on Taloustutkimus NPS database the score over 40 is excellent in Finland. *

FREJA Finland keeps it promises

In the forwarding and international transport industry FREJA Finland is the best in keeping its promises and taking into account their customer needs.

FREJA Finland is also at the forefront in

  • Competitive price
  • Ability to solve problems
  • Expertise
  • Accessibility
  • Communication with customers

FREJA Finland gets the best its own ratings in ability to solve problems and expertise. Based in these factors FREJA Finland is the best in its branch in Finland.

Taloustutkimus conducted the survey from November 2018 to January 2019 and it covered seven industries.  The survey had a total of 2 111 respondents, of which 403 were decision-makers estimating forwarding and international transport industry. There were altogether 21 companies included in the survey. Data gathering methods were telephone interviews, internet survey (CAWI) and an internet panel of Taloustutkimus.

*NPS Result (based on Taloustutkimus NPS database in Finland)

  • 40 + Excellent
  • 20–39 Good
  • 0–19 Satisfactory
  • Below 0 weak result

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