Good quality starts with people dedicated to providing first-class service
FREJA’ s Quality Management System is certified according to DS/EN ISO 9001: 2015 and anchored in the company’s core values.
FREJA´s Quality Management System must clearly document the coordination between the company’s processes. Close collaboration and good communication between customers, suppliers and employees must ensure that FREJA always proposes and supplies the optimum solution to the customer’s needs.
- Comply with agreed and indicated timeframes
- Deliver the cargo undamaged and on time
- Settle correctly and timely
- Process customer inquiries quickly and correctly
- Forcus on the customer's wishes and interests
"Maintaining quality is the key factor. You have to keep to your agreements, be open, honest and constantly comply with your customers’ wishes." Jørgen J. Hansen, Founder of FREJA
Good quality starts with a staff dedicated to providing first-class service. Targeted recruiting and on-going training ensure that the employees at FREJA are both willing and able to maintain high standards of quality in their work.
Potential quality shortcomings will be anticipated and repetitions avoided by detailed planning of new projects and on-going monitoring and analysing of data. We will proactively and systematically work with collection of feedback, and utilize and learn from experiences gained.
FREJA´s Quality Management System will be continuously improved to ensure on-going customer satisfaction and value creation. We will establish and pursue concrete and challenging improvement targets in all functions and at all organisational levels.
FREJA´s Quality Management System will incorporate sound business principles and be continuously streamlined and simplified both technically and administratively.